Returns

Our hassle-free 30-Day Money Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It's easy to return a product:

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Please Note:

If you have any questions, please call Taravana Customer Service at (808)589-1277 or email service@taravana.com.

Returning Merchandise 
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
 

Refunds, Credits and Balances Due 
As soon as Taravana (Hinano Hawaii, Inc.) receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 

Defective Items 
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please indicate when selecting the return reason. 

Damaged Items 
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Taravana immediately using the contact information included with the order. 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Taravana, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

Limits of Responsibility 
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. 


Order Questions or Changes 
Hinano Hawaii, Inc. is the order-processing partner for Taravana. Hinano Hawaii, Inc. handles communications and customer service for consumers on behalf of Taravana. 

If you have recently placed an order using Taravana and 
have any questions, please call Taravana Customer Service at (808)589-1277 or email service@taravana.com.